Can custom-made for cat, dog, person, please send the clear photo to email@example.com after place order.
1. Can I custom made with my own photo of pet, person?
Yes, you can, please choose the "custom pattern" option.
2. Can I add some words on the back of the pendant?
Yes, and it's free to add.
3. How about the shipping? Do you ship to Canada?
Yes, shipping is free when you order over 32$, we ship worldwide ^_^
4. How many days to ship? Will I have a tracking number?
It takes about 3-5 days to process, shipping takes about 15-45 days depends on different countries, if you want faster you can contact to upgrade shipping to DHL, it takes only 7-10 days to worldwide. Yes, you will have a tracking number for the parcel.
5. Can I get a refund if parcel lost?
Yes, 100% refund or resend if parcel lost (depends on the tracking information online)
6. Can I return it if I don't like it?
Sorry, it's custom-made item, notable for return or refund unless quality problem. We will send a photo of the product before shipment, make sure you can see how it looks before shipment.
Thank you from the bottom of my heart. I lost my dog on January 8 this year and having this on means a lot to me. The seller made everything possible, from engraving her photo, her name and a smiling sunflower. The delivery was quick too. I bought 3 more for my 3 sisters who love and took care of my dog when I was away. Thank you thank you. I would highly recommend you.